We install an AI employee that follows up on every bid, confirms every sub, chases every unpaid invoice and answers every call. It takes 15 hours a week off your plate within 60 days, or you don't pay.
Software gives you a place to do the work. The Office Operator does the work. There's no screen to remember to open. It fires whether you log in or not.
Every proposal goes into a tracked email and text sequence, written in your voice and naming the job, the scope and the walkthrough. It runs until you get a yes, a no or a date. When someone replies, it stops and pings you.
Confirmations go out when you schedule and reminders go out the day before. If a sub doesn't confirm, it escalates and flags them to you the night before, not at 6:45 on site. Change a date once and everyone affected hears about it.
Every invoice is watched. The day it goes past due, an escalating chase starts: polite first, firmer at day 15 and day 30. At the threshold you set, it lands on your desk with a note that this one needs you.
Missed calls get a text back within 10 seconds that starts a real conversation. After hours, an AI voice agent trained on your trades, service area and job size answers, qualifies the caller and books the walkthrough. A chatbot does the same on your site.
Depending on your business we also handle intake forms, appointment reminders, campaigns to your past customers and invoice reconciliation. We scope that on the call.
Our demo voice agent is live right now. Ask it whether we'd take tenant improvement work on a 6,000 square foot retail space, then ask if someone can look at it this week. Watch it book the walkthrough.
We build it. You approve it. That's the extent of your involvement.
30 minutes on your pipeline, your receivables and your call log. We find out together whether this fits.
A 60-minute call to map your bid process, subs and service area, and audit your CRM. Audit report within 48 hours.
About an hour reviewing every message before it goes out. Nothing sends that you haven't signed off on.
Live within 14 days of onboarding, with a 30-minute walkthrough. Your 14-day trial starts here.
Total time from you: about three hours across two weeks.
Off your plate within 60 days of go-live, or you don't pay.
The work is mechanical: the same unglamorous task 300 times a month with zero drop-off. That's the work a machine does better than a person, and it's the work eating your evenings.
We do a time audit together: hours spent on bid follow-up, subs, invoices and calls. We write the number down and both sign off.
Every sequence sent, call answered, appointment booked, invoice chased and sub confirmed is logged.
We measure what the system handled against the baseline. If it's short of 15 hours a week, you don't pay.
Before Labs, we ran Pro Casa Investments, a real estate business with your problem: leads at all hours, follow-up falling through the cracks, money nobody was chasing, and two owners doing office work at night.
So we built the system for ourselves. Then we saw who had the worst version of the problem: commercial GCs. More bids out, more subs to herd, bigger invoices past due, and less time at a screen than anyone. That's why we only work with GCs.
Bring the rest to the call. That half hour is for figuring out whether this works in your business.
This isn't software you have to adopt. The sequences fire whether anyone logs in or not. And the first thing we do, before building anything, is audit the CRM you already have. If the pipeline data is a mess, automation just moves the mess faster, so we fix that first.
Follow-ups are written in your voice from a real conversation with you, and they reference the specific job. Nobody reads "following up on the Riverside buildout, did you get a chance to look at the number" and thinks robot. For the voice agent, call the demo line and judge for yourself. Your competition right now isn't a warm human calling back. It's voicemail.
You can. At $50k a month, an office manager at $55k plus payroll tax is a real bet on one person who gets sick, takes vacation and may leave with the whole process in their head. The Office Operator follows up on 40 proposals as easily as 4, and works the same at 6 AM Sunday as Tuesday afternoon.
About three hours across two weeks: a 60-minute onboarding call, about an hour approving the message copy, and a 30-minute walkthrough once it's live.
Commercial general contractors doing over $50k a month who are losing bids to slow follow-up, floating subs while invoices sit past due, and sending calls to voicemail while they're on site.
Ballpark numbers are fine: proposals out in a typical month, average job size, receivables past 60 days, and roughly how many calls a week go to voicemail. Be somewhere you can share your screen.
Answer a few questions about your business and pick a time. If it's not a fit, we'll tell you on the call.